Refund Policy

1. Scope

This policy applies to purchases where Paddle is shown as the payment provider at checkout. For these purchases Paddle collects the payment as our Merchant of Record.

For payments made in Türkiye, withdrawal and cancellation terms are set out in the Distance Sales Agreement; this policy does not apply to them.

2. Subscriptions and recurring add-ons

• If you ask within 14 days of your first payment, we refund that payment in full.
• Renewal payments are not refunded.
• A refunded subscription ends and your account moves to the free tier. Your brands, content and reports are not deleted.
• Turn off renewal anytime (panel → Subscription and Usage → Turn off renewal); your plan stays open until the end of the paid period.

3. Credit packs

• If you ask within 14 days of purchase and none of the pack's credits have been used, we refund the payment in full.
• Credits from a refunded pack are removed from your balance.

4. How to request a refund

1. Email destek@agentfabrica.com from the address on your account.
2. Include the order number from your Paddle receipt.
3. We issue the refund through Paddle; the amount goes back to the card or method you paid with.

How long it takes to appear on your statement depends on your card issuer.

5. When we do not refund

• Requests made after the 14-day window, and renewal payments.
• Accounts closed for breaking the acceptable use rules in our Terms of Service.

6. Seller

Agent Fabrica Teknoloji Ticaret Limited Şirketi. Legal notices: legal@agentfabrica.com