Account & Billing
Payments, refunds, subscription management
Can I subscribe as an individual, and how is the invoice issued?
Both individual and business subscriptions are supported. Invoices are not issued automatically: once your payment is confirmed, our team prepares your e-archive invoice on the Turkish Revenue Administration's e-archive portal. For a company invoice, send your company name and tax details to support.
How do I cancel my subscription?
/app/account → Turn off renewal. Access continues until the end of the paid period, then the account moves to the free tier; your data is kept. For withdrawal and cancellation terms, see the Distance Sales Agreement. Purchases made through our international payment provider are covered by the Refund Policy.
Which payment methods are accepted?
When online payment is open, card payments go through the payment provider shown in the checkout window. When it is not, the checkout window shows a request form: you leave your request and our team contacts you about payment. PayPal is not supported.
My invoice address/title is wrong — can it be fixed?
Yes. Write to support with the correct company name and address; your invoice is corrected and reissued on the e-archive portal.
How do I update my card information?
/app/account → Payment Method → Add new card. The old card is removed automatically. Next charge goes to the new card.
Do I get a refund if I cancel mid-period?
When you cancel, access continues until the end of the period, so you can keep generating until the last day. For withdrawal and cancellation terms, see the Distance Sales Agreement. Purchases made through our international payment provider are covered by the Refund Policy.