A WhatsApp chatbot that answers fast and knows when to step aside
A WhatsApp chatbot is only useful if it answers the easy questions right away and gets out of the way on the hard ones. We connect your number to the panel with a QR code, load industry FAQs and your brand voice, and write the rules that pass a conversation to your team. WhatsApp, website chat, comments and DMs land in one inbox. The AI assistant answers the easy questions, and the conversation moves to your team when it finds no match.
- AI agents prepare, a specialist approves
- Price published on the page
- Accounts stay in your name
A question at night does not go unanswered. The system checks stock and sends the checkout link, and hands anything it cannot answer to a person.
What WhatsApp & Live Chat delivers every month
- One inbox: WhatsApp, site chat, comments and DMs on the same screen
- Saved replies for common questions: the team answers consistently
- Response time measured; conversations past the target time are flagged in the inbox
- Comment-to-DM handoff: a keyword comment triggers a private message by your rule
- People reached through comment-to-DM land in the lead list automatically; our team turns other conversations into leads
- Monthly report: connected ad, social and website data in one report, compared with the previous month, kept in an archive and emailed on the 1st.
How this WhatsApp chatbot decides what to say
A WhatsApp chatbot reads an incoming message and replies based on rules and a knowledge base. Here every message passes a short series of checks, and only messages that clear them get an automatic reply.
- 1Connection
Is the number connected and the session live?
- 2Sender
Is the person on a silent list, or is the message from a group chat?
- 3Hours
Is it inside business hours? If not, the after-hours text goes out.
- 4Handoff
Does the message contain a handoff word or a tone below the threshold?
- 5Reply
FAQ match first, then a reply in your brand voice; with no context, the bot stays silent.
Replies come from two layers. First the system looks for a match in the industry FAQ template and the questions you added. If nothing matches, a language model writes a reply in your brand voice.
If neither layer has enough context, the bot stays silent and the conversation goes to a person instead of getting a guess. The settings are covered in detail on the WhatsApp AI assistant page.
- Industry templates for clinics, restaurants, e-commerce brands, real estate, salons, auto service, education, gyms and B2B services
- Brand voice settings: formality, reply length and emoji use
- Three pricing modes: state the price, give a range, or hand the question to your team
- A banned claims list for sentences the bot must never write
Which messages the bot answers, and which go to your team
A chatbot earns its place by answering easy questions right away and leaving hard ones to the right person. The table shows how each message type is handled in the setup.
| Message type | What happens | Who handles it |
|---|---|---|
| Common question (address, hours, service scope) | Answered from the knowledge base | Bot |
| Price question | Price, range or handoff, depending on the mode you chose | Bot or team |
| 'Appointment', 'payment', 'quote' | Hot lead alert over WhatsApp, email or the panel | Team |
| 'Manager', 'complaint' or a negative tone | Conversation handed to the team | Team |
| Question with no answer in the knowledge base | No guess; the bot stays silent and the question is logged | Team |
| Message outside business hours | Your after-hours text is sent | Team, next morning |
Handoff rules: when the bot stops talking
The riskiest moment for any chatbot is when it keeps talking after it should have stopped. Handoff is configured as its own step.
A conversation moves to your team when the customer writes a trigger word such as 'manager' or 'complaint', when the tone crosses a negativity threshold, or when the bot has replied a set number of times.
Buying signals are tracked separately. Words like 'appointment', 'payment' or 'quote' notify your team. Once someone on your team takes over, automatic messages stop in that chat and only notifications continue.
- Group chats are off for the bot by default
- Personal contacts go on a silent list and never receive automatic replies
- After you type a reply by hand, the bot waits a set number of minutes before stepping back in
- Messages outside business hours get the after-hours text you wrote
WhatsApp customer support beyond WhatsApp
Customers do not only write on WhatsApp. The live chat box on your website starts with the AI and moves to an agent when needed.
Agents see which pages the visitor browsed and their earlier conversations. Colors, position and texts of the chat box can be previewed live before you save.
On Instagram and Facebook, a comment containing a chosen keyword can trigger a private message with information and a link, plus an optional short public reply. The flow is set up on the social media automation screen.
- A cooldown keeps the same person from getting repeated messages.
- Anyone who comes in from a comment is saved as a lead.
- The shared inbox sorts by priority, not arrival time; negative messages, sales opportunities and support requests are filtered separately.
- Each priority level has a target response time, and conversations are flagged as it approaches or passes.
What we measure, and what we refuse to make up
Whether a chat setup works shows up in two places: how long customers wait, and why conversations end up with a person.
- Average first response time
- Conversations closed by the AI and conversations handed off, shown separately
- Unanswered questions, with the visitor's own words and the handoff reason
The unanswered list is the real gap in your knowledge base. Filling it means the same question does not reach your team again next week. Monthly results are archived on our reporting engine.
No Business API application: what that means for you
Your number connects through WhatsApp's linked devices feature: you scan a QR code with your phone. There is no WhatsApp Business API application, no business verification and no template approval in this service.
| Topic | This service (QR, linked device) | Official WhatsApp Business API |
|---|---|---|
| Connection | Scan a QR code with your phone | Application and business verification through Meta |
| Template approval | None | Needed to message outside the window |
| API messaging charges | Not a line item here | Subject to Meta's messaging pricing |
| Bulk messages | Strict: out-of-window contacts, opt-outs and groups are removed | Approved templates to opted-in contacts |
| Setup time | Short | Depends on application and approval |
If you need the official API, we do not offer it through this service; that is settled before setup.
Setup is shorter, and a few rules matter more. WhatsApp does not accept free-form messages outside the 24-hour window after a customer's last message, and on an unofficial connection breaking that rule can get a number banned.
So the broadcast tool is deliberately strict: people outside the window, people who asked to opt out and group chats are removed, and the screen shows who was removed and why. WhatsApp's Business Policy also requires businesses to honor opt-out requests.
Personal data and marketing consent
WhatsApp conversations carry names, phone numbers and often order or appointment details. That is personal data, and your business, as the data controller, has to inform people about how it is used.
- Answering a customer's question is a service conversation; a campaign announcement is marketing and needs prior consent.
- In Turkey, marketing message consent is recorded in the İleti Yönetim Sistemi (IYS).
- People who opt out are removed from bulk lists automatically.
How the WhatsApp chatbot service is priced
The fee is tiered by how many conversations you expect per month. Since no official API account is used, API messaging charges are not a line item in this setup.
Prices are computed by the pricing engine and match the scope builder. Billed in US dollars, without Turkish VAT. The first 3 months include a 35% launch discount. If your business model needs extra setup, the fee rises by at most 25%; the scope builder gives the exact figure. The Custom tier (Over 50,000 conversations/mo) is planned on request.
- Included: QR connection, industry template, brand voice, handoff rules, website chat box, comment-to-DM flow, knowledge base upkeep, monthly report.
- Not included: an official WhatsApp Business API application, bulk messages to purchased lists, legal drafting of privacy notices.
AgentFabrica, an agency or a freelancer
All three can work; which fits depends on how many channels you run, your message volume and how your team replies.
| AgentFabrica | Typical agency | Freelancer | |
|---|---|---|---|
| Setup | Industry template, brand voice and handoff rules together | Scope set in a proposal | Usually one channel, one flow |
| Channels | WhatsApp, website chat, comments and DMs in one inbox | Depends on the tool they use | Usually WhatsApp only |
| Human handoff | Rules on keywords, negative tone and reply count | Check the contract | Depends on the flow design |
| Price | Tiered by monthly conversations, table on the page | Usually after a sales call | Varies by person |
| Strength | AI answers in seconds, hands hard questions over | Planning messaging together with campaigns and creative | Flexibility for custom flows |
| Reporting | Monthly report in the panel | Usually a monthly deck | Varies |
If you only want one automated flow, a good freelancer may be enough. If template messaging through the official API is a must, a provider offering it fits better. If you want several channels in one inbox with measured response time, this service is built for that.
Questions about WhatsApp & Live Chat
Do I need a WhatsApp Business API account?
No. Your number connects to the panel with a QR code. A Business API application, business verification and template approval are not part of this service.
Do I need to code to run a WhatsApp chatbot?
No. Templates, FAQs, brand voice and handoff rules are set in forms inside the panel. The website chat box comes with a ready install snippet, and we can add it to your site for you.
What happens if the chatbot does not know the answer?
It does not guess. It stays silent and the conversation goes to your team. Unanswered questions are listed so they can be added to the knowledge base.
Do you guarantee more sales?
No, we do not guarantee sales. Results also depend on your product, price and how your team follows up. What we commit to is the setup, rule maintenance, an up-to-date knowledge base and a monthly report.
How is the WhatsApp chatbot service priced?
The fee is tiered by how many conversations you expect per month and is listed in the table on this page. Prices are in US dollars, billed without Turkish VAT. Since no official API account is used, API messaging charges are not a line item in this setup.
Can I buy WhatsApp and live chat support on its own?
Yes. Every service can be bought alone. Adding lead management later applies a bundle discount.
Does the chatbot work when my phone is off?
The connection uses WhatsApp's linked devices feature. According to WhatsApp, linked devices keep working while the phone is offline, but they are logged out if the phone is not used for more than 14 days. The panel shows whether the connection is live.
Can I send campaign announcements in bulk on WhatsApp?
Only to people who wrote to you in the last 24 hours and have not opted out. The broadcast tool removes out-of-window contacts, opt-outs and groups; marketing consent is needed as well.
Sources
The official documentation behind the technical points on this page:
- [1]WhatsApp Help Center: About linked devices
Linking with a QR code, the 14-day usage condition and the account risk of unofficial connections.
- [2]WhatsApp Business Policy
Businesses must get opt-in and honor opt-out requests.
- [3]Turkish Personal Data Protection Authority (KVKK)
The data controller's duty to inform people about personal data use.
- [4]İleti Yönetim Sistemi (IYS)
Turkey's official register for marketing message consent.
Keep reading
WhatsApp & Live Chat pricing
Price is set by monthly conversations. The table is computed by the pricing engine when this page loads and matches the scope builder.
| Tier | Monthly conversations | Monthly | First 3 months |
|---|---|---|---|
Starter | Up to 500 conversations/mo | $30 | $19.50 |
Growth | 500 - 2,000 conversations/mo | $56 | $36.40 |
Scale | 2,000 - 10,000 conversations/mo | $102 | $66.30 |
Enterprise | 10,000 - 50,000 conversations/mo | $174 | $113.10 |
Custom This scale is planned individually — priced on request. | Over 50,000 conversations/mo | On request | - |
- Prices are monthly, in US dollars, billed to your card in USD without Turkish VAT. Dollar prices are converted from our Turkish lira prices at the Central Bank of the Republic of Türkiye selling rate (1 USD = 49.86 TRY, 02.11.2026). The first 3 months column includes the 35% launch discount.
- The table assumes a form-lead business model. Models that need extra tracking setup, such as calls, WhatsApp or e-commerce sales, add up to 25%.
- Buying more than one service shares the common setup: 15% off for two services, 20% for three.
Five steps to start
- 01Pick your goal
In the first step of the scope builder you mark how your business wins customers. WhatsApp & Live Chat comes pre-selected.
- 02Choose your size
Pick the size of your business; the monthly price is calculated on the spot, line by line.
- 03Create your account
Your scope is saved and you move to the payment section of the panel. One service is enough to start.
- 04Connect accounts
Accounts needed: WhatsApp Business account. The panel shows what is still missing.
- 05Work starts
Only this service's screens open in your panel; work runs at your tier's cadence and the monthly report collects in the panel's report archive.
Who it is for
Businesses that close sales in conversation
Required connections
- WhatsApp Business account
Business models it fits
- I want people to message my WhatsApp straight from the ad
- I want orders on my own store
- I want my calendar filled with bookings
- I want leads from the form on my site
- I want inbound calls — I sell on the phone
Services often bought together
Tools behind this service
- AI assistant
Link your number with a QR code and pick your sector. The assistant replies in your brand voice using the facts you give it, stays quiet when it does not know, and hands chats close to a sale to your team.
- Live Support
One line of code adds live support to your site. The AI answers from the price list, catalogue and FAQs you upload; where it does not know, it does not guess and hands the chat to your agent.
- Automation
Choose the month's content mix, preview the calendar and send it through the approval queue. Due posts go to Instagram, Facebook, TikTok, YouTube and LinkedIn on their own, and comment requests are saved as leads.
- Inbox and leads
Instagram and Facebook messages are sorted by priority, and leads from your form ads are followed all the way to a sale. See at a glance which message to answer first and which lead is waiting.
See your WhatsApp & Live Chat price in two minutes
The scope builder opens with this service selected. Pick your goal and size and see the monthly price line by line.